Considerations for avoiding commoditisation in the automotive industry – analysis of factors that enhance customisation

Hirotoshi Uehara, Atsunari Kobayashi, Keisuke Uenishi, Junji Ikeda, Hiroyuki Nagano, Shuichi Ishida

研究成果: Article査読

1 被引用数 (Scopus)

抄録

The automotive industry has been achieving profits by creating new value through innovations while the Japanese consumer electronic industry has been suffering from low profitability due to commoditisation. To analyse the factors helping the automotive industry avoid commoditisation, this study focuses on optional parts sales as a means to provide new customer value. It conducts customer surveys to analyse customisation and the effectiveness of directly managed stores’ explanations of such value. The results suggest that customers favour customisation, and that directly managed store explanations encourage a performance-oriented customer mind-set, resulting in price increases. Thus, a mechanism is established in the automotive industry where the value created is explained to customers. This mechanism then contributes to price increases. From this, there are implications on ways to avoid commoditisation: 1) create new customer value; 2) enhance customisation to provide new value; 3) establish a value communication mechanism that encourages a performance-oriented mind-set.

本文言語English
ページ(範囲)85-105
ページ数21
ジャーナルInternational Journal of Business and Systems Research
12
1
DOI
出版ステータスPublished - 2018
外部発表はい

ASJC Scopus subject areas

  • 管理情報システム
  • ビジネスおよび国際経営
  • 戦略と経営

フィンガープリント

「Considerations for avoiding commoditisation in the automotive industry – analysis of factors that enhance customisation」の研究トピックを掘り下げます。これらがまとまってユニークなフィンガープリントを構成します。

引用スタイル