Three dimensions of conflict issues and their effects on resolution strategies in organizational settings

Ken Ichi Ohbuchi, Mariko Suzuki

    Research output: Contribution to journalReview article

    17 Citations (Scopus)

    Abstract

    Based on our formulation of a three-dimensional model of conflict issues (Gain/Loss, Right/Wrong, and Correct/Incorrect), we attempted to examine a structure of issues and their relationships with the conflict concerns and the use of resolution strategies. Having Japanese business employees rate their organizational conflicts, we verified the three-dimensional structure of conflict issues. Further, the structural equation analysis revealed that Correct/Incorrect issues evoked the concern for group performance, which in turn encouraged collaborative strategies; Right/Wrong issues evoked the concern for group order, which instigated confrontational strategies; and Gain/Loss issues evoked the concern for personal interests, which prompted avoiding strategies. Thus different types of conflict issues evoked different response strategies. Our findings implied that the management of issues contributes to constructive settlement of organizational conflicts.

    Original languageEnglish
    Pages (from-to)61-73
    Number of pages13
    JournalInternational Journal of Conflict Management
    Volume14
    Issue number1
    DOIs
    Publication statusPublished - 2003 Jan 1

    ASJC Scopus subject areas

    • Communication
    • Strategy and Management
    • Management of Technology and Innovation

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