TY - JOUR
T1 - Mitigation of interpersonal conflicts
T2 - Politeness and time pressure
AU - Obuchi, Kenichi
AU - Chiba, Sachiko
AU - Fukushima, Osamu
PY - 1996/1/1
Y1 - 1996/1/1
N2 - The prediction that behavioral politeness would evoke mitigating responses and compliance by the other participants was examined in a role-playing experiment. Seventy-three male Japanese students verbally interacted with a confederate opponent, who expressed her unreasonable requests politely or impolitely. Participants were pressed to respond to the request either immediately or after a 30-s delay. The effects of politeness were observed on compliance and on tactical dimensions; that is, participants more frequently complied with and gave more integrative and appeasing responses to the polite confederate than the impolite one. Time pressure was found to limit the effects of politeness only regarding the hostile-appeasing dimension of response.
AB - The prediction that behavioral politeness would evoke mitigating responses and compliance by the other participants was examined in a role-playing experiment. Seventy-three male Japanese students verbally interacted with a confederate opponent, who expressed her unreasonable requests politely or impolitely. Participants were pressed to respond to the request either immediately or after a 30-s delay. The effects of politeness were observed on compliance and on tactical dimensions; that is, participants more frequently complied with and gave more integrative and appeasing responses to the polite confederate than the impolite one. Time pressure was found to limit the effects of politeness only regarding the hostile-appeasing dimension of response.
UR - http://www.scopus.com/inward/record.url?scp=0030268626&partnerID=8YFLogxK
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U2 - 10.1177/01461672962210007
DO - 10.1177/01461672962210007
M3 - Article
AN - SCOPUS:0030268626
SN - 0146-1672
VL - 22
SP - 1035
EP - 1042
JO - Personality and Social Psychology Bulletin
JF - Personality and Social Psychology Bulletin
IS - 10
ER -