TY - GEN
T1 - Analysis of team communication and collaboration in En-route air traffic control
AU - Furuta, Kazuo
AU - Soraji, Yusuke
AU - Kanno, Taro
AU - Aoyama, Hisae
AU - Karikawa, Daisuke
AU - Takahashi, Makoto
PY - 2009
Y1 - 2009
N2 - Ethnographic field observation was carried out at the Tokyo Air Traffic Control Center to obtain video, radio communication, verbal conversation, and journal records. Having analyzed these data based on the cognitive model of a radar controller of our previous work and a notion of Team Situation Awareness (TSA), a cognitive model of an ATC team has been established. It was revealed that instantiation of TSA heavily owes to verbal communication but that role assignment among team members is implicitly and smoothly determined once TSA has been established. Team cognitive process of ATC controllers is therefore well described by TSA development and Naturalistic Decision-Making (NDM).
AB - Ethnographic field observation was carried out at the Tokyo Air Traffic Control Center to obtain video, radio communication, verbal conversation, and journal records. Having analyzed these data based on the cognitive model of a radar controller of our previous work and a notion of Team Situation Awareness (TSA), a cognitive model of an ATC team has been established. It was revealed that instantiation of TSA heavily owes to verbal communication but that role assignment among team members is implicitly and smoothly determined once TSA has been established. Team cognitive process of ATC controllers is therefore well described by TSA development and Naturalistic Decision-Making (NDM).
KW - Air traffic control
KW - Aviation safety
KW - Human factors
KW - Task analysis
KW - Team cognitive model
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U2 - 10.1007/978-3-642-02559-4_82
DO - 10.1007/978-3-642-02559-4_82
M3 - Conference contribution
AN - SCOPUS:76249084503
SN - 3642025587
SN - 9783642025587
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 758
EP - 765
BT - Human Interface and the Management of Information
T2 - Human Interface and the Management of Information: Information and Interaction - Symposium on Human Interface 2009, Held as Part of HCI International 2009, Proceedings
Y2 - 19 July 2009 through 24 July 2009
ER -