Analysis of team communication and collaboration in En-route air traffic control

Kazuo Furuta, Yusuke Soraji, Taro Kanno, Hisae Aoyama, Daisuke Karikawa, Makoto Takahashi

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

Ethnographic field observation was carried out at the Tokyo Air Traffic Control Center to obtain video, radio communication, verbal conversation, and journal records. Having analyzed these data based on the cognitive model of a radar controller of our previous work and a notion of Team Situation Awareness (TSA), a cognitive model of an ATC team has been established. It was revealed that instantiation of TSA heavily owes to verbal communication but that role assignment among team members is implicitly and smoothly determined once TSA has been established. Team cognitive process of ATC controllers is therefore well described by TSA development and Naturalistic Decision-Making (NDM).

Original languageEnglish
Title of host publicationHuman Interface and the Management of Information
Subtitle of host publicationInformation and Interaction - Symposium on Human Interface 2009, Held as Part of HCI International 2009, Proceedings
Pages758-765
Number of pages8
EditionPART 2
DOIs
Publication statusPublished - 2009 Dec 1
EventHuman Interface and the Management of Information: Information and Interaction - Symposium on Human Interface 2009, Held as Part of HCI International 2009, Proceedings - San Diego, CA, United States
Duration: 2009 Jul 192009 Jul 24

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
NumberPART 2
Volume5618 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Other

OtherHuman Interface and the Management of Information: Information and Interaction - Symposium on Human Interface 2009, Held as Part of HCI International 2009, Proceedings
CountryUnited States
CitySan Diego, CA
Period09/7/1909/7/24

Keywords

  • Air traffic control
  • Aviation safety
  • Human factors
  • Task analysis
  • Team cognitive model

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)

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