Analysis of team communication and collaboration in En-route air traffic control

Kazuo Furuta; Yusuke Soraji; Taro Kanno; Hisae Aoyama; Daisuke Karikawa; Makoto Takahashi

doi:10.1007/978-3-642-02559-4_82

Analysis of team communication and collaboration in En-route air traffic control

Kazuo Furuta, Yusuke Soraji, Taro Kanno, Hisae Aoyama, Daisuke Karikawa, Makoto Takahashi

ENG - Management Science and Technology

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

1 Citation (Scopus)

Abstract

Ethnographic field observation was carried out at the Tokyo Air Traffic Control Center to obtain video, radio communication, verbal conversation, and journal records. Having analyzed these data based on the cognitive model of a radar controller of our previous work and a notion of Team Situation Awareness (TSA), a cognitive model of an ATC team has been established. It was revealed that instantiation of TSA heavily owes to verbal communication but that role assignment among team members is implicitly and smoothly determined once TSA has been established. Team cognitive process of ATC controllers is therefore well described by TSA development and Naturalistic Decision-Making (NDM).

Original language	English
Title of host publication	Human Interface and the Management of Information
Subtitle of host publication	Information and Interaction - Symposium on Human Interface 2009, Held as Part of HCI International 2009, Proceedings
Pages	758-765
Number of pages	8
Edition	PART 2
DOIs	https://doi.org/10.1007/978-3-642-02559-4_82
Publication status	Published - 2009
Event	Human Interface and the Management of Information: Information and Interaction - Symposium on Human Interface 2009, Held as Part of HCI International 2009, Proceedings - San Diego, CA, United States Duration: 2009 Jul 19 → 2009 Jul 24

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Number	PART 2
Volume	5618 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Other

Other	Human Interface and the Management of Information: Information and Interaction - Symposium on Human Interface 2009, Held as Part of HCI International 2009, Proceedings
Country/Territory	United States
City	San Diego, CA
Period	09/7/19 → 09/7/24

Keywords

Air traffic control
Aviation safety
Human factors
Task analysis
Team cognitive model

ASJC Scopus subject areas

Theoretical Computer Science
Computer Science(all)

Access to Document

10.1007/978-3-642-02559-4_82

Cite this

Furuta, K., Soraji, Y., Kanno, T., Aoyama, H., Karikawa, D., & Takahashi, M. (2009). Analysis of team communication and collaboration in En-route air traffic control. In Human Interface and the Management of Information: Information and Interaction - Symposium on Human Interface 2009, Held as Part of HCI International 2009, Proceedings (PART 2 ed., pp. 758-765). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 5618 LNCS, No. PART 2). https://doi.org/10.1007/978-3-642-02559-4_82

Analysis of team communication and collaboration in En-route air traffic control. / Furuta, Kazuo; Soraji, Yusuke; Kanno, Taro et al.

Human Interface and the Management of Information: Information and Interaction - Symposium on Human Interface 2009, Held as Part of HCI International 2009, Proceedings. PART 2. ed. 2009. p. 758-765 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 5618 LNCS, No. PART 2).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Furuta, K, Soraji, Y, Kanno, T, Aoyama, H, Karikawa, D & Takahashi, M 2009, Analysis of team communication and collaboration in En-route air traffic control. in Human Interface and the Management of Information: Information and Interaction - Symposium on Human Interface 2009, Held as Part of HCI International 2009, Proceedings. PART 2 edn, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), no. PART 2, vol. 5618 LNCS, pp. 758-765, Human Interface and the Management of Information: Information and Interaction - Symposium on Human Interface 2009, Held as Part of HCI International 2009, Proceedings, San Diego, CA, United States, 09/7/19. https://doi.org/10.1007/978-3-642-02559-4_82

Furuta K, Soraji Y, Kanno T, Aoyama H, Karikawa D , Takahashi M. Analysis of team communication and collaboration in En-route air traffic control. In Human Interface and the Management of Information: Information and Interaction - Symposium on Human Interface 2009, Held as Part of HCI International 2009, Proceedings. PART 2 ed. 2009. p. 758-765. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); PART 2). doi: 10.1007/978-3-642-02559-4_82

Furuta, Kazuo ; Soraji, Yusuke ; Kanno, Taro et al. / Analysis of team communication and collaboration in En-route air traffic control. Human Interface and the Management of Information: Information and Interaction - Symposium on Human Interface 2009, Held as Part of HCI International 2009, Proceedings. PART 2. ed. 2009. pp. 758-765 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); PART 2).

@inproceedings{25d03a1cd19c40459b746a1f5c4b9e22,

title = "Analysis of team communication and collaboration in En-route air traffic control",

abstract = "Ethnographic field observation was carried out at the Tokyo Air Traffic Control Center to obtain video, radio communication, verbal conversation, and journal records. Having analyzed these data based on the cognitive model of a radar controller of our previous work and a notion of Team Situation Awareness (TSA), a cognitive model of an ATC team has been established. It was revealed that instantiation of TSA heavily owes to verbal communication but that role assignment among team members is implicitly and smoothly determined once TSA has been established. Team cognitive process of ATC controllers is therefore well described by TSA development and Naturalistic Decision-Making (NDM).",

keywords = "Air traffic control, Aviation safety, Human factors, Task analysis, Team cognitive model",

author = "Kazuo Furuta and Yusuke Soraji and Taro Kanno and Hisae Aoyama and Daisuke Karikawa and Makoto Takahashi",

year = "2009",

doi = "10.1007/978-3-642-02559-4_82",

language = "English",

isbn = "3642025587",

series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",

number = "PART 2",

pages = "758--765",

booktitle = "Human Interface and the Management of Information",

edition = "PART 2",

note = "Human Interface and the Management of Information: Information and Interaction - Symposium on Human Interface 2009, Held as Part of HCI International 2009, Proceedings ; Conference date: 19-07-2009 Through 24-07-2009",

}

TY - GEN

T1 - Analysis of team communication and collaboration in En-route air traffic control

AU - Furuta, Kazuo

AU - Soraji, Yusuke

AU - Kanno, Taro

AU - Aoyama, Hisae

AU - Karikawa, Daisuke

AU - Takahashi, Makoto

PY - 2009

Y1 - 2009

N2 - Ethnographic field observation was carried out at the Tokyo Air Traffic Control Center to obtain video, radio communication, verbal conversation, and journal records. Having analyzed these data based on the cognitive model of a radar controller of our previous work and a notion of Team Situation Awareness (TSA), a cognitive model of an ATC team has been established. It was revealed that instantiation of TSA heavily owes to verbal communication but that role assignment among team members is implicitly and smoothly determined once TSA has been established. Team cognitive process of ATC controllers is therefore well described by TSA development and Naturalistic Decision-Making (NDM).

AB - Ethnographic field observation was carried out at the Tokyo Air Traffic Control Center to obtain video, radio communication, verbal conversation, and journal records. Having analyzed these data based on the cognitive model of a radar controller of our previous work and a notion of Team Situation Awareness (TSA), a cognitive model of an ATC team has been established. It was revealed that instantiation of TSA heavily owes to verbal communication but that role assignment among team members is implicitly and smoothly determined once TSA has been established. Team cognitive process of ATC controllers is therefore well described by TSA development and Naturalistic Decision-Making (NDM).

KW - Air traffic control

KW - Aviation safety

KW - Human factors

KW - Task analysis

KW - Team cognitive model

UR - http://www.scopus.com/inward/record.url?scp=76249084503&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=76249084503&partnerID=8YFLogxK

U2 - 10.1007/978-3-642-02559-4_82

DO - 10.1007/978-3-642-02559-4_82

M3 - Conference contribution

AN - SCOPUS:76249084503

SN - 3642025587

SN - 9783642025587

T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

SP - 758

EP - 765

BT - Human Interface and the Management of Information

T2 - Human Interface and the Management of Information: Information and Interaction - Symposium on Human Interface 2009, Held as Part of HCI International 2009, Proceedings

Y2 - 19 July 2009 through 24 July 2009

ER -

Analysis of team communication and collaboration in En-route air traffic control

Abstract

Publication series

Other

Keywords

ASJC Scopus subject areas

Access to Document

Other files and links

Fingerprint

Cite this